Acknowledgments Books of this nature are written only with the support of many individuals. We would like to personally thank several individuals who helped with this text. Although we’ve made every attempt to include everyone who helped make this book a reality, there is always the possibility of unintentionally leaving some out. We apologize in advance if that is the case here.

Brandt Walker helped us with this edition by researching various topics, finding cases, and verifying examples from previous editions. We really appreciate his thoughtful efforts. We also appreciate the considerable efforts of Parul Acharya and Arturo Watlington III, students at the University of Central Florida who enthusiastically helped with proofreading, research and background checking of facts. Thank you also goes to Matthew Riley and Steve Kaplan of Presidio for help with the infrastructure and architecture concepts.

We also want to acknowledge and thank pbwiki.com. Without their incredible and free wiki, we would have been relegated to e-mailing drafts of chapters back and forth. For this edition, as with the fourth edition, we wanted to use Web 2.0 tools as we wrote about them. We found that having used the wiki for our previous edition, we were able to get up and running much faster than if we had to start over without the platform.

We have been blessed with the help of our colleagues in this and in previous editions of the book. They helped us by writing cases and reviewing the text. Our thanks continue to go out to Dennis Galletta, Jonathan Trower, Espen Andersen, Janis Gogan, Ashok Rho, Yvonne Lederer Antonucci, E. Jose Proenca, Bruce Rollier, Dave Oliver, Celia Romm, Ed Watson, D. Guiter, S. Vaught, Kala Saravanamuthu, Ron Murch, John Greenwod, Tom Rohleder, Sam Lubbe, Thomas Kern, Mark Dekker, Anne Rutkowski, Kathy Hurtt, Kay Nelson, John Butler, Philip Russell Saunders, Mihir Parikh, and Craig Tidwell. In addition, the students of the spring 2008 Technology Management and summer 2008 Information Resource Management classes at the University of Central Florida provided comments that proved helpful in writing some cases and making revisions. Though we cannot thank them by name, we also greatly appreciate the comments of the anonymous reviewers who have made a mark on this edition.

The book would not have been started were it not for the initial suggestion of a wonderful editor at John Wiley & Sons, Inc., Beth Lang Golub. Her persistence and patience have helped shepherd this book through many months of creation, modifica- tion, evaluation, and production, and she will shepherd it through translation into other languages. Special thanks go to Samantha Mandel, who very patiently helped us through the revision process. We also appreciate the help of all the staff at Wiley, who have made this edition a reality.

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