Assignment Content

  1. For this assignment, you will continue using the Gail Industries Case Study.

    As the IT manager, it is your responsibility to ensure IT policies and procedures are reviewed, implemented, and followed.

    Read the “Proposed Call Center Operations Department” section at the end of the Gail Industries Case Study.

    Write a 3- to 4-page analysis for the proposed call center operations department within Gail Industries.
    • Assess the risks for the call center and analyze the risks and their impact on the organization.
    • Devise controls to mitigate the identified risks.
    • Indicate the industry standards the company must follow for processing credit card payments.
    • Identify the types of IT audits that would be performed to minimize risk to the organization and its stakeholders.
    • Discuss the relationship between IT governance and IT audits for the success of Gail Industries.
    • Format your citations according to APA guidelines.
       

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