Question One

Explain the meaning of conflict resolution and discuss the five types of conflict.

(10 marks)

Discuss stress management and explain the effects of stress on human life where it is not attended to.

(10 marks)

Question Two

Explain how the following terminologies differ in understanding conflict;
Conflict resolution
Conflict management
Conflict transformation
Third party

Avoidance

(10 marks)

Discuss the process of conflict resolution.

(10 marks)

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Discuss causes of conflict at work place and suggest any two valuable resources for resolution.
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