Need help with my Business question – I’m studying for my class.

  • How can a shared service delivery model benefit the employees and management of an organization?
  • What are some challenges of a shared service delivery model to the employees and management of an organization?
  • How do changes in technology affect service delivery, effectiveness, and efficiency?
  • here is the link to the article that must be used The Pros & Cons of Employee Self Service | Dominion Systems | Dominion Blog. I also need this be answered in 1 to 2 paragraphs with in-text citations and references.

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