1.(a) Define the term “administration”.(5 marks)

(b) Identify and briefly explain the administrative functions that an office manager performs in an organization.(15 marks)

2.State and explain the advantages and disadvantages of job rotation in an organization.(20 marks)

3.Describe the features of an efficient filing system in a large organization.(20 marks)

4.(a) Identify the problems likely to arise as a result of office automation.(10 marks)

(b) How can the problems in (a) above be overcome? (10 marks)

5.(a) Describe the duties of a receptionist in an organization.(10 marks)

(b) Explain the advantages and disadvantages of the telephone as a tool of communication.(10 marks)

6.(a) What factors should be considered before purchasing an office duplicating machine?(10 marks)

(b) Describe the measures that an office manager should take to ensure that the office machines are maintained in good condition.(10 marks)










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Identify the problems likely to arise as a result of office automation
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