The impact of knowledge management strategies on hospital performance in multicultural hospitals
 
Declaration
Abstract
Acknowledgements
Dedication
List of Figures
List of Tables

  • Chapter 1: General introduction                                                                                        
  • Introduction
  • Statement of the problem
  • Significance of the study
  • Research questions
  • Delimitations and limitations
  • Definition of terms
  • Organization of the study
  • Chapter summary
  • Chapter 2: Literature review-Knowledge
  • Introduction
  • Concept of knowledge
  • Kinds of knowledge
  • Knowledge impacts on organisational performance
  • Knowledge spiral
  • Knowledge management
  • Evolution of knowledge management theories
  • Relationships among knowledge management theories
  • Chapter 3: Literature review-Knowledge management
  • Introduction
  • Knowledge management activities
  • Knowledge cultivation
  • Knowledge creation
  • Knowledge acquisition
  • Storing knowledge
  • Sharing knowledge
  • Utilising knowledge
  • Knowledge management interface
  • Chapter 4: Literature review-Knowledge management frameworks
  • Recap on knowledge management
  • Knowledge management frameworks
  • Different knowledge management frameworks
  • Differences
  • Commonalities
  • Capability gaps
  • An integrated knowledge management model
  • Chapter 5: Literature review- Knowledge management strategies
  • Introduction
  • Background on knowledge management strategies
  • Knowledge management strategies integration
  • Critical success factors of knowledge management strategies
  • People and proper use of technology
  • Organisational factors
  • Organisational mission
  • Organisational culture
  • Organisational systems
  • Organisational structure
  • Power, control and trust
  • Organisational learning
  • Reward and Recognition Policy
  • Training and development
  • Communication/Open-door policy
  • Retention rate
  • Cultural environment
  • Structural organisation and process
  • Comparative of case studies of knowledge management strategies in organisations
  • Gaps in the literature
  • Knowledge management strategies in this study
  • Personalisation
  • Codification
  • Technology
  • Conclusion
  • Chapter 6: Knowledge management Activities
  • Chapter 7: Knowledge management hospitals
  • Why knowledge management matters in hospitals
  • Hospital performance measures
  • Measurements of hospital performance
  • Impact of knowledge management strategies on hospital performance outcomes
  • Multicultural organisations
  • Multicultural organization of specifications
  • Understanding multicultural organisation
  • Knowledge management in multicultural organizational hospitals
  • Impact of the defined knowledge management strategies on organisational performance

in multicultural organizations

  • Chapter 8: Organisational performance in multicultural organisations and hospitals
  • Customer satisfaction and dissatisfaction
  • Customer retention
  • Product and service quality
  • Capacity
  • Operation efficiency generally and in hospitals
  • Return on capital employed
  • Cash flow
  • Expenses as a ratio of revenue
  • Health and safety
  • Employee satisfaction
  • Chapter 9:The health system in Saudi Arabia
  • Knowledge management in Saudi Arabian hospitals
  • Multicultural organisation in Saudi Arabian hospitals
  • Current knowledge management practices in Saudi Arabian hospitals
  • Knowledge management strategies and applications in Saudi Arabian hospitals
  • Conclusion
  • Chapter summary
  • Chapter 10: Methodology
  • Introduction
  • Methods
  • Data collection
  • Sample
  • Questionnaire/Survey tool
  • Data analysis
  • Chapter summary
  • Chapter 10: Results
  • Introduction
  • Results
  • Summary
  • Chapter 11: Discussion
  • Discussion
  • Conclusion
  • Chapter summary
  • Reference

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The impact of knowledge management strategies on hospital performance in multicultural hospitals

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