The essay is about examine the role of social media in customer relationship management and also it should relate to an events-specific context for example venues, festivals, event agencies, event suppliers.
I will upload 3 pdf files please use these for reference. And also I prefer most of references to use in this essay that should be academic journals and textbooks in event and marketing area.
-Introduction 300 words
-Examine the role of social media in customer relationship management today 800 words (in general)
-The role of social media of customer relationship management in event industry 1200
-advantage and disadvantage 400
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